Frequently Asked Questions

Weaverskart is an online marketplace specializing in authentic handloom products, connecting customers with skilled artisans and traditional weavers. We offer a curated collection of high-quality textiles, clothing, and home decor items that celebrate India's rich weaving heritage.

Creating an account is easy! Click on 'Sign In' in the top right corner, then select 'Create Account'. You'll need to provide your email address, create a password, and verify your email. You can also sign up using your Google or Facebook account for faster registration.

Yes, we take your privacy and security seriously. We use industry-standard encryption to protect your personal and payment information. All transactions are processed through secure payment gateways, and we never store your complete payment details on our servers. Please review our Privacy Policy for more details.

Currently, we ship within India only. We're working on expanding our shipping to international destinations. Sign up for our newsletter to be notified when international shipping becomes available.

To place an order: 1) Browse our products and add items to your cart, 2) Review your cart and proceed to checkout, 3) Enter your shipping and billing information, 4) Choose your payment method, 5) Review your order and confirm. You'll receive an order confirmation email once your order is placed successfully.

You can modify or cancel your order within 1 hour of placing it, provided it hasn't been processed for shipping. To cancel or modify, contact our customer support team immediately with your order number. Once an order is processed, it cannot be cancelled, but you can return it after delivery following our return policy.

Once your order is shipped, you'll receive a tracking number via email and SMS. You can track your order by: 1) Logging into your account and viewing order details, 2) Using the tracking number on the courier's website, 3) Contacting our customer support team for assistance.

We accept all major payment methods including: Credit/Debit cards (Visa, MasterCard, American Express), Net Banking, UPI payments, Digital wallets (Paytm, PhonePe, Google Pay), EMI options, and Cash on Delivery (COD) for select locations. All payments are processed securely through our payment partners.

No, we believe in transparent pricing. The price you see on the product page is the final price you pay, excluding shipping charges which are clearly displayed at checkout. We don't charge any hidden fees, processing charges, or service fees.

Shipping charges vary based on your location and order value: Free shipping on orders above ₹999, ₹99 for orders below ₹999 within major cities, ₹149 for orders to remote areas. Express delivery options are available for an additional charge. All shipping charges are clearly displayed at checkout.

Standard delivery takes 3-7 business days for major cities and 5-10 business days for remote areas. Express delivery is available for 1-2 business days in select cities. Delivery times may be extended during festivals, sales, or due to weather conditions. You'll receive regular updates about your order status.

We deliver to most locations across India. During checkout, enter your PIN code to check delivery availability. If your area is not serviceable, we'll notify you and suggest alternative delivery options or pickup points.

If you're not available, our delivery partner will attempt delivery 2-3 times. You can also: 1) Reschedule delivery through the tracking link, 2) Authorize someone else to receive the package, 3) Request delivery to a nearby pickup point, 4) Contact customer support for assistance.

You can change your delivery address within 1 hour of placing the order, provided it hasn't been processed for shipping. Contact our customer support team immediately with your order number and new address. Address changes may incur additional shipping charges if the new location has different rates.

We offer a 7-day return policy from the date of delivery. Items must be unused, in original condition with tags attached, and in original packaging. Some items like innerwear, customized products, and sale items are not eligible for returns. Please review our detailed Return Policy for complete terms and conditions.

To initiate a return: 1) Log into your account and go to 'My Orders', 2) Select the order you want to return, 3) Click 'Return Item' and select the reason, 4) Choose return method (pickup or self-ship), 5) You'll receive a return authorization number. Our team will process your return within 2-3 business days.

Once we receive your returned item and verify its condition, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. For bank transfers, it may take an additional 2-3 business days to reflect in your account.

Yes, we offer exchanges for size or color changes, subject to availability. Exchanges are processed within 7 days of delivery. The process is similar to returns - initiate an exchange through your account, and we'll arrange for pickup of the original item and delivery of the new one.

Return shipping is free for items that are defective, damaged, or different from what was ordered. For other returns (change of mind, wrong size ordered), return shipping charges apply. These charges are deducted from your refund amount.

To update your profile: 1) Log into your account, 2) Click on your name in the top right corner, 3) Select 'Profile' from the dropdown, 4) Edit your personal information, address, or preferences, 5) Click 'Save Changes'. Your updated information will be used for future orders.

To change your password: 1) Log into your account, 2) Go to 'Profile' settings, 3) Click on 'Change Password', 4) Enter your current password and new password, 5) Confirm the new password and save. For security, use a strong password with a combination of letters, numbers, and special characters.

To reset your password: 1) Go to the Sign In page, 2) Click 'Forgot Password?', 3) Enter your registered email address, 4) Check your email for a password reset link, 5) Click the link and create a new password. The reset link is valid for 24 hours.

Yes, you can save multiple addresses in your account. Go to your Profile settings and add different addresses for home, office, or other locations. You can set a default address and choose different addresses during checkout for each order.

To delete your account, contact our customer support team with your request. We'll verify your identity and process the account deletion within 7 business days. Please note that account deletion is permanent and cannot be undone. Any pending orders or returns will be completed before deletion.

Yes, all our products are 100% authentic. We work directly with certified artisans, weavers, and authorized suppliers. Each product comes with authenticity guarantees and quality certifications. We have strict quality control processes to ensure you receive genuine, high-quality products.

If you receive a damaged or defective product, please contact us immediately within 24 hours of delivery. We'll arrange for a free pickup and provide a full refund or replacement. Please take photos of the damage and keep the original packaging for our inspection.

Handloom products require gentle care: 1) Wash in cold water with mild detergent, 2) Avoid harsh chemicals and bleach, 3) Dry in shade to prevent color fading, 4) Iron on low heat with a cloth barrier, 5) Store in a cool, dry place. Specific care instructions are provided with each product.

Yes, we provide detailed size guides for all clothing items. Size charts are available on each product page, showing measurements in both inches and centimeters. We recommend measuring yourself and comparing with our size chart for the best fit. If you're between sizes, we suggest going up one size.

Yes, we offer customization services for select products. You can request custom colors, sizes, or personalization like embroidery or monogramming. Custom orders may take 2-4 weeks for completion and may have different return policies. Contact our customer support team to discuss your requirements.